Audience Is Always Right
Always right? Always. The audience always knows more than the facilitator. If you, the facilitator, think you are smarter than the audience, leave the roo...
Month: December 2019
Facilitation Group Revolts
Maxine is a seasoned facilitator. Her assigned topic is vanilla and of little interest to her. Several minutes into her presentation, the audience seemed dist...
It Happened in Stockholm
Seventeen executives from and near Stockholm were invited to participate in a strategic meeting to reshape healthcare in Sweden. As the so-called wise man fro...
Facilitating a Dysfunctional Group
Sally, Executive VP, invited me to help her transform her team from being dysfunctional to a team that delivered all its potential. I told her I would giv...
Zero ACEs: The Value of Extended Family
To write this second Adverse Childhood Experiences (ACEs) blog, I reviewed the first blog and realized it was my typical technical approach to problem sol...
First Rule of Communication
My work with a network television station in Minnesota was telling and lasting. There were 16-17 executives who participated in a multi-day retreat using the b...
Stories
Platinum Communications is revealed by stories presented in support of each component, stories that “tell it like it is” or “tell it like we want it to be.” The...
Tutorial: Level 1 Component 1: Know Your Audience
Level 1: Know Your Audience Audience may be one person or one thousand. Audiences expect respect, and a respectful relationship leads to authentic communi...